Madison, Wis. (June 25, 2008) — Recent tornadoes, windstorms, heavy rains and flooding have caused hardship for many American Family customers. American Family extends its concern for the safety and well-being of all who found themselves impacted by the severe weather. These events also have limited some customers’ access to mail delivery or otherwise affected their ability to remit their insurance premiums and conduct other time sensitive transactions.
State insurance regulators in several of American Family’s operating states have ordered insurance companies to refrain from canceling insurance policies for nonpayment due to flooding-related circumstances. In addition to complying with the regulator bulletins in those states, American Family is voluntarily extending this practice to six other states in which it operates.
American Family agents and employees are examining company records to identify customers who may be at risk of cancellation because of the widespread flooding and severe weather and are taking steps to help these customers maintain their insurance coverage.
Regulators in the following states have issued orders to insurance companies:
American Family’s local claims offices and catastrophe teams are responding to flood damage reported by customers in these nine states. While standard property and business insurance policies do not cover flood damage, American Family and many other insurance companies participate in the federal government’s National Flood Insurance Program (NFIP), which contracts with insurance companies to sell and service its policies.
American Family and other insurers also further the disaster relief process by issuing the claim denial letters required by the Federal Emergency Management Agency for federal relief funds.
The company expresses its support for the victims of the flooding and its appreciation for the tremendous outpouring of volunteers. American Family recently donated $30,000 to local American Red Cross chapters for disaster relief efforts in Wisconsin, Indiana, Iowa and Kansas.
QUESTIONS AND ANSWERS FOR AMERICAN FAMILY CUSTOMERS:
How do I report an auto or homeowners insurance claim? To report a claim, contact our 24-hour Claim Customer Care Center at 1-800-MY-AMFAM (692-6326) or your American Family Insurance agent.
How do I report a flood insurance claim? To report a claim under a flood insurance policy, contact your American Family Insurance agent.
How do I inquire about the status of disaster-related disruptions of my Medicare service? Check with your state department of insurance. In Illinois, the latest information on Medicare is available on the Division of Insurance’s Web site, www.idfpr.com, or by calling the division’s Senior Health Insurance Program, toll-free, at 1-(800) 548-9034.