Madison, Wis. (July 10, 2009) — A catastrophe
team from American Family Insurance is responding to help storm
victims in Dickinson, N.D., and the surrounding area, as well as the
South Dakota communities of Lemmon and Yankton, following the wind
and hailstorms that swept through the area on Wednesday.
The company has already received more than 600 claims from customers whose homes or vehicles were damaged from the storm, and is expecting a total of about 1,500 claims.
American Family customers who have claims should immediately contact the company’s 24-hour Customer Care Center at 1-800-MY-AMFAM (692-6326) or their agent to schedule an inspection of their damaged property or vehicle.
Local agents and adjusters assisted customers with immediate needs, and the company brought in an additional 15 to 20 adjusters from the company catastrophe team.
The company expects to establish a vehicle inspection drive-in site at a location to be determined. Vehicles are inspected by appointment only, which customers can schedule when reporting their claim. The drive-in will operate 7 days a week, with appointment times available from 7 a.m. until 7 p.m.
Questions and answers for American Family customers:
How do I report my claim? To report a claim, please contact our 24-hour Claim Customer Care Center at 1-800-MY-AMFAM (692-6326) or your American Family Insurance agent.What damages to my property might be covered? Your homeowners insurance policy covers hail damage to your home and personal property. The “comprehensive” section of your auto insurance policy provides coverage for hail damage to your vehicle.