American Family responds to help storm victims in Eagle and other communities in southern Wisconsin

Madison, Wis. (June 22, 2010) — A catastrophe team from American Family Insurance is responding to Eagle and other communities in southern Wisconsin after a tornado and wind storms hit the area hard Monday evening. 

American Family customers have already filed more than 430 property claims from the storms. Damage is widespread and extends from Dane County east into Jefferson, Rock, Walworth, Waukesha and Racine counties. The community of Eagle in Waukesha County was the hardest hit.

Members of American Family's catastrophe team began meeting with customers in Eagle Monday night, within hours after the storm. The company sent one of its satellite-equipped catastrophe response units to Eagle this morning to serve as a mobile claim office.  The response vehicle will be located in the parking lot of St. Theresa Catholic Church, 136 W. Waukesha Road in Eagle. 

American Family customers who have claims should immediately contact the company's 24-hour Customer Care Center 1-800-MY-AMFAM (692-6326) to schedule an inspection of their damaged property or vehicle.

Questions and answers for American Family customers:

How do I report my claim?
To report a claim, please contact our 24-hour Claim Customer Care Center at 1-800-MY-AMFAM (692-6326) or your American Family agent.
What damages to my property might be covered?
Your homeowners insurance policy covers wind and hail damage to your home and personal property. The "comprehensive" section of your auto insurance policy provides coverage for wind and hail damage to your vehicle.

Can I start to make repairs to prevent further damage?
You should protect your property immediately against further damage and theft. Use plywood, tarps or other materials to cover broken windows and damaged rooftops. Keep the receipts of any materials/services that you purchase to make these repairs so your adjuster can review them and reimburse you for expenses covered by your policy.

Who do I call to make repairs?
You are free to select any contractor or repair shop you wish. It is usually best to select one who has operated in the area for several years, is insured and bonded, and will give you a written guarantee for the work performed.