American Family helping customers in Appleton, Wis., region after Tuesday storms

Madison, Wis. (July 22, 2010) — A catastrophe team from American Family Insurance is responding to Appleton and Rice Lake, Wis., and surrounding counties following severe wind and hail storms that swept through the area on Tuesday.

American Family customers have filed more than 1,785 property and auto claims from the storm damage extending from Rice Lake to Appleton.

American Family customers who have claims should immediately contact the company's 24-hour Customer Care Center, 1-800-MY-AMFAM (692-6326), to schedule an inspection of their damaged property or vehicle.

Local American Family agents and adjusters are already helping customers with immediate needs.

Additional adjusters from the company catastrophe team will be arriving, and one of the company's catastrophe vehicles will be in Rice Lake and operational by Friday afternoon.

The company has established vehicle inspection drive-in sites at the following locations:

Once open, the drive-ins will operate from 7 a.m. to 7 p.m. daily.

The Claim Customer Care Center is immediately scheduling inspections for policyholders who report new losses. Please remember that vehicle inspections are conducted on an appointment-only basis.

Questions and Answers for American Family Customers

How do I report my claim? To report a claim, please contact our 24-hour Claim Customer Care Center, 1-800-MY-AMFAM (692-6326), or your American Family agent.


What damages to my property might be covered? Your homeowners insurance policy covers wind and hail damage to your home and personal property. The "comprehensive" section of your auto insurance policy provides coverage for wind and hail damage to your vehicle.

Can I start to make repairs to prevent further damage? You should protect your property immediately against further damage and theft. Use plywood, tarps or other materials to cover broken windows and damaged rooftops. Keep the receipts of any materials/services that you purchase to make these repairs so your adjuster can review them and reimburse you for expenses covered by your policy.

How will the inspection process work? When a storm creates a large volume of claims, we will typically establish at least one drive-in site (see locations above) where policyholders can take their hail-damaged vehicles to be inspected and receive payment for repairs, less their deductible. These inspections take place on an appointment basis only, so it's important that you first report your claim.

If your home has sustained hail damage, an adjuster will contact you at one of the phone numbers you provided when you reported your claim. The two of you will schedule an inspection of your home, after which the adjuster will develop an estimate and make payment for repairs covered by your policy.

Who do I call to make repairs? You are free to select any contractor or repair shop you wish. It is usually best to select one who has operated in the area for several years, is insured and bonded, and will give you a written guarantee for the work performed.

Based in Madison, Wis., members of the American Family Insurance Group offer auto insurance, homeowners insurance, life insurance, health insurance, business and farm/ranch insurance in 19 states. American Family Mutual Insurance Company is the nation's third-largest mutual property/casualty insurance company and ranks 344th on the Fortune 500 list.

Web: www.amfam.com

Facebook: www.facebook.com/amfam

Twitter: www.twitter.com/amfam