American Family Insurance expects $40 million in damage from early October hail storm

Madison, Wis. (Oct. 26, 2010) —Hail storms that swept through Phoenix in early October, will result in about $29 million in claim payments to customers of American Family Insurance.

American Family, insurer of homes and private passenger autos, has paid approximately $29 million on hail claims, and expects that total to reach about $40 million after the more than 10,000 claims are finalized.

Damage was heaviest in the southeast part of the city and adjacent suburbs, with numerous claims for broken windshields and dented autos, in addition to roof and stucco damage on homes.

American Family customers who have claims should immediately contact the company's 24-hour Customer Care Center 1-800-MY-AMFAM (692-6326) to schedule an inspection of their damaged property or vehicle.

The company has established five vehicle inspection drive-in sites at the following locations:

State Office Drive-In
Cross Streets: 45th St. & Van Buren
American Family Claims Office
225 N. 45th St.
Phoenix, AZ 85034

Glendale Drive In
Cross Streets: Glendale Ave. & 45th Ave.
Vacant Dealer's lot
4510 W. Glendale Avenue
Glendale, AZ 85301

Goodwrench Auto Body
Cross Streets: 91st Ave. and north of Bell Rd.
17311 N 91st Ave.
Peoria, AZ 85382

Auto Body World
Cross Streets: Bell and HWY 51, northeast corner
3756 E Bell Rd.
Phoenix, AZ 85032

SanTan Collision
Cross Streets: Broadway and E. Mulberry
1346 W Broadway Rd.
Mesa, AZ 85202

Vehicles are inspected by appointment only, which customers can schedule when reporting their claim. The drive-ins will operate 7 days a week, with appointment times available from 7 a.m. until 7 p.m.

Questions and answers for American Family customers:

How do I report my claim? To report a claim, please contact our 24-hour Claim Customer Care Center at 1-800-MY-AMFAM (692-6326) or your American Family agent.

What damages to my property might be covered? Your homeowners insurance policy covers wind and hail damage to your home and personal property. The "comprehensive" section of your auto insurance policy provides coverage for wind and hail damage to your vehicle.

Can I start to make repairs to prevent further damage? You should protect your property immediately against further damage and theft. Use plywood, tarps or other materials to cover broken windows and damaged rooftops. Keep the receipts of any materials/services that you purchase to make these repairs so your adjuster can review them and reimburse you for expenses covered by your policy.

How will the inspection process work? When a hailstorm creates a large volume of claims, we will typically establish one or more drive-in sites where policyholders can take their hail-damaged vehicles to be inspected and receive payment for repairs, less their deductible. These inspections take place on an appointment basis only, so it's important that you first report your claim.

If your home has sustained hail damage, an adjuster will contact you at one of the phone numbers you provided when you reported your claim. The two of you will schedule an inspection of your home, after which the adjuster will develop an estimate and make payment for repairs covered by your policy.

Who do I call to make repairs? You are free to select any contractor or repair shop you wish. It is usually best to select one who has operated in the area for several years, is insured and bonded, and will give you a written guarantee for the work performed.

Based in Madison, Wis., American Family Insurance offers auto insurance, homeowners insurance, life insurance, health insurance, business and farm/ranch insurance in 19 states. American Family insurance is the nation's third-largest mutual property/casualty insurance company and ranks 344th on the Fortune 500 list. Web:; Facebook:; Twitter: