American Family dispatches catastrophe team to help Branson, Mo., storm victims

Madison, Wis. (Feb. 29, 2012) — A catastrophe team from American Family Insurance is joining the company's local personnel to assist customers in the Branson, Mo., area following a severe tornado, wind and hail storm that swept through the area.

The heaviest damage was reported in an area from Branson north to Bolivar and Lebanon.

By Wednesday afternoon, American Family had already received approximately 300 homeowners, commercial and farm/ranch claims from the storm. The company expects those totals to rise in the coming days.

American Family customers who have claims should immediately contact the company's 24-hour Customer Care Center — 1-800-MY-AMFAM (692-6326) — to schedule an inspection of their damaged property or vehicle.


How do I report my claim?

To report a claim, please contact our 24-hour Claim Customer Care Center at 1-800-MY-AMFAM (692-6326) — or your American Family agent.

What damages to my property might be covered?

Your homeowners insurance policy covers wind and hail damage to your home and personal property. The "comprehensive" section of your auto insurance policy provides coverage for wind and hail damage to your vehicle.

Can I start to make repairs to prevent further damage?

You should protect your property immediately against further damage and theft. Use plywood, tarps or other materials to cover broken windows and damaged rooftops. Keep the receipts of any materials/services that you purchase to make these repairs so your adjuster can review them and reimburse you for expenses covered by your policy.

Who do I call to make repairs?

You are free to select any contractor or repair shop you wish. It is usually best to select one who has operated in the area for several years, is insured and bonded, and will give you a written guarantee for the work performed.

Based in Madison, Wis., American Family Insurance offers auto insurance, homeowners insurance, life insurance, health insurance, business and farm/ranch insurance in 19 states. American Family Mutual Insurance Company is the nation's third-largest mutual property/casualty insurance company. Web:; Facebook:; Twitter: