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Manage Your Coverage with My Account

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We know you're on the go. Let us keep you moving with My Account, American Family's secure website for accessing your auto, home and umbrella policies – 24/7, every day of the year. Do business with us when it's convenient for you.

For immediate access, enroll today.

Why Use My Account?

My Account is a one-stop shop for managing your insurance policy information. You can pay your bills, contact your agent, view your coverage details, report a loss – and so much more.

Consider these My Account benefits:

  • It's convenient. Access the site 24x7 via the Web.
  • It's secure. You'll see your policy details; strangers won't.
  • It's practical. You can pay your bill, report a claim, print a proof of insurance document – and so much more.
  • It's easy to use. All common tasks are just one click from the primary page.

Enroll today.

Already a My Account User?

Here are some recent improvements we'd like to share:

  • An overview page – the first thing you see after logging in – provides easy navigation to your most common tasks.
  • The Report a Loss feature automatically pre-fills your policy data.
  • You can give your accounts names that make sense to you – making it easier to identify and manage multiple policies.

What We're Hearing

Here are some comments from My Account users who've discovered the changes:

Very happy with the ease of paying my bills now on the website!
Julie from Wisconsin

The new website is so much easier to navigate - saves me time.
Laura from Illinois

I love the new online look! It is in terms of us, the customer!
Carol from Minnesota

Call Us

Prefer to speak to someone in person. No problem – American Family representatives are available 24/7 through a toll-free call to 1-800-MYAMFAM (1-800-692-6326).

Email Us

If email is your preference, just fill out this form and a representative will follow up.

Change Your Agent

Occasionally, customers may want to change their agent due to a move or other circumstances. To initiate this process, simply call a customer service representative at 1-800-MYAMFAM (692-6326), ext. 75613.

Have you seen (the new) My Account?

Doing business with us online was never ....

Enroll Now