Frequently Asked Questions

Please use the questions and answers below to help guide you through American Family Insurance Online Billing.

The questions are categorized by topic:

Expand All

How to Contact Us

Registration

What policies can I pay with Online Billing?

Auto, home, umbrella, business, and farm & ranch policies can be paid using Online Billing.

Preferences

Account Information

Payments

Payment Methods

Automatic Payments

Billing Statements

Fees

Please note a monthly Administration Fee is charged whenever paying less than the full account balance and may vary by state. However, this fee is waived when paying your bill using Automated Funds Transfer (AFT) or Online Billing. A service fee is not charged to pay your bill over the phone or online.