FAQs - Auto Estimate & Quote

Estimate Process

Why can’t I quote my auto?
Unfortunately, some special vehicle types cannot be quoted online. For further, assistance, please contact an agent in your area, contact the Customer Care Center at 1-800-MYAMFAM (1-800-692-6326) or email us.

What if I can't remember all of the motor vehicle moving violation tickets I have received or all of the motor vehicle accidents in which I have been involved?
If you can't remember all of your tickets or accidents, please try to list those you remember as close as possible to the month and year of the ticket/accident. This information will be verified for you in the quote process.

Why do you need to know who drives each auto and how it is driven?
We want to provide the most accurate estimate as possible knowing who drives each auto and how it is driven, allows us to complete the rating and underwriting of your application properly.

What are American Family Insurance's multiple policy discounts?
If you purchase other insurance policies with American Family, you may be eligible for additional savings. The available discounts depend on the state where you live. An American Family agent can provide you with more information, based on your situation.

Can I save an electronic copy of my quote and for how long will it be saved?
You have the ability to save your quote during the quoting process. You will be asked to create an account with a user ID and password. After your account is created, you can save your estimate. Your saved estimate will be stored in My Account for 90 days.

Why should I save an electronic copy of my quote?
If you save your estimate, you will be able to come back at a later time to finish or review your information until you submit it to an agent. Your estimate will be saved for 90 days in My Account.

Why can I only save an electronic copy of one quote with a maximum of four autos?
The system limits the estimate to a single online estimate for up to four autos and change coverages within the estimate process. If you need to estimate more than four autos or have more than six drivers in your home, please contact an agent.  

What if I need to quote more than four autos?
Please call 1-800-MYAMFAM (1-800-692-6326), email us or contact an agent in your area.

back to top

Quote Process

How secure is your site?
To help ensure the security of personal and financial information that you submit through this Web site, we use security software to encrypt information during its transmission. We only allow information to be submitted for transmission if your browser is compatible with our security software. If your browser is not compatible, you will receive a message indicating your transaction cannot be completed because of the security risk.

American Family uses a secure server and security protocol to safeguard any information you provide. The secure server implements the Secure Socket Layer (SSL) protocol to interact with you when you provide personal information. This state of the art technology sends your data through an encrypted tunnel via 128-bit encryption so a third party cannot read the information while in transit. All personal information stored by American Family is housed securely and outside entities cannot access this information via the Internet.

We require that cookies be enabled in your browser. Please note that cookies used are temporary and only exist while you are using this Web site; nothing permanent or sensitive is ever stored with your browser. For the utmost in safety, these temporary cookies are also encrypted. We also use JavaScript, so please enable JavaScript in your browser. We only utilize JavaScript to create more dynamic and user-friendly pages.

Email messages are not secure. Our security software does not encrypt email messages. Unencrypted email messages traveling through the Internet are potentially subject to viewing, alteration and copying by others.

Why can't I purchase a policy online?
In order to provide you with the most accurate options available to you and your family for selecting coverage, we ask that you finalize your application and purchase with a representative who has been able to review your quote information and apply the appropriate standards.

When can I expect to hear back from someone regarding my insurance coverage?
A Customer Care representative will contact you within two business days. If you need to contact someone sooner, please call 1-800-MYAMFAM (1-800-692-6326) or email us. If you have submitted your quote to an agent, please contact an agent directly.

Why is it important to have my Motor Vehicle Report (MVR) and Claim History?
Insurance companies use many factors to underwrite an insurance policy. We need to collect information about you, other drivers in the household, where you live, your auto(s) and where they are kept, driving records and claims history to provide an accurate quote.

Why can't I complete a quote if I am already insured with American Family Insurance?
When you're a customer with American Family, one of the benefits is the many discounts we provide. That's why it's important to get new insurance quotes from your agent to receive the best possible rates and eligible discounts.

Why do you ask for additional details about each individual in the quote?
Insurance companies use many factors to underwrite an insurance policy. We need to collect information about you, other drivers in the household, where you live, your auto(s) and where they are kept, driving records and claims history to provide an accurate quote.

Why did the estimate amount change after I completed the quote?
The initial estimate you received is based on general information you provided. The quote amount provided after you completed the quote is based on the specific information you provided in the quote. Once the quote process is completed, we will verify all of the information you provided.

Factors that may cause your premiums to change from estimate to quote include:

  • A auto you listed doesn't match the VIN number provided.
  • A ticket or accident on a driver's record wasn't provided in the quote.
  • Information about an insurance claim wasn't provided in the quote.

Who can I call if I want to discuss coverages, limits, deductibles and premiums?
Please call our Customer Care Center at 1-800-MYAMFAM (1-800-692-6326), contact an agent or email us.

How long will I have access to an electronic copy of my quote?
If you saved your quote, it will be saved in My Account for 90 days.

Why do you need to know about children in my household?
We ask information about children in your household for review purposes and to make sure we keep your coverage and classifications up to date as the children grow older.

What is a Lienholder?
A lienholder is an individual, partnership or corporation with a security interest in an asset such as a auto. This is usually someone who has loaned money toward the purchase price of that asset.

back to top