Please use the questions and answers below to help guide you through American Family Insurance Online Billing.
The questions are categorized by topic:
Auto, home, umbrella, business, and farm & ranch policies can be paid using Online Billing.
You can register for Online Billing after enrolling in My Account. The process takes less than five minutes, and you may register your billing account(s) in one of three locations in My Account.
You only need to register your billing account and policy number one time to pay your bill within Online Billing.
Yes. Visit amfamlatino.com En Español and log in through Mi Cuenta.
Paper bills will not be mailed once you are registered for Online Billing. You will receive an email notifying your bill is ready, and you can view your bill on the My Account Overview page on amfam.com.
Your current paper bill can be paid through Online Billing. After enrolling in Online Billing, you will no longer be receiving your current bill via the U.S. Mail. You will instead receive your current bill electronically to the email address you provided in your My Account profile.
You may wait to set up a payment method until you pay your bill or any time you access Online Billing.
Email Due Date Reminder preferences are optional emails you can elect to receive. If you have not already scheduled a payment, this optional email reminds you your payment is due in a specified number of days. You can choose to receive the reminder from 1 – 7 days before the account due date.
Account Name preferences are names you create for each of your billing account(s) for an easy reference.
If you haven’t updated your changed email address, you are still responsible for paying at least the minimum amount due on your account by the specified due date to prevent any interruption in coverage.
Once you register your billing account(s) in Online Billing, you will receive your billing notifications by email. It is important to keep your email address updated in My Account. To make sure our emails are not filtered into your "junk" or "bulk" email folders, please add the following email addresses to your list of trusted senders or to your address book:
If you are still unable to receive our emails, please contact your ISP or email service provider for additional assistance.
Once fixed you may contact our billing department to have any missing emails resent.
You can have multiple billing accounts registered on one Online Billing account and there is no limit to the number of billing accounts you can have registered on one Online Billing account.
Unregistering billing account(s) is very simple and will take less than five minutes.
When you unregister an account from Online Billing, all payments scheduled to be made will be deleted immediately and any automatic payments will be stopped. You will no longer be able to view, receive, or pay your bills online for unregistered accounts. You will receive your next bill through the U.S. Mail and may be subject to a monthly administration fee.
Your request to unregister an account will be verified and confirmed. Your billing account will also no longer have the ability to make payments through Online Billing.
Your billing account information is updated in Online Billing whenever a policy change occurs or payment is applied to the billing account.
In the View Bill option, a policy change will not be reflected until the next bill is available after the policy change was made.
Once a billing account goes inactive, it is unregistered from Online Billing and no longer displays.
Yes, once you are enrolled in Online Billing you may make one payment for multiple billing accounts. All billing accounts being paid in Online Billing must also be enrolled in Online Billing.
Once you are registered for Online Billing you may make a payment from three different locations after you login to My Account.
You may remove a billing account(s) from the payment by selecting the remove button next to the corresponding account while on the Enter Payment screen. You may also remove a billing account(s) from scheduled payments by editing the payment.
While on the Enter Payment screen you may add additional billing account(s) to your payment by selecting Add Billing Accounts. You may also add a billing account(s) to scheduled payments by editing the payment.
In most cases, payments and policy cancellations will be reflected in your minimum amount due and account balance within one business day. Please allow up to three business days for payments to be reflected around holidays.
All successful, deleted, or returned payments made through Online Billing in the past 13 months are displayed on the Payment History page. Payments may be viewed either by billing account or by payment date. You may choose how to display the history at the top of the page.
If the payments are displayed by billing account the payment amount will be displayed as it was applied to each billing account.
If the payments are displayed by payment date the payment will be reflected by the total payment amount with "Multiple Accounts" displayed in the Account Name/Number column. You may select the "Multiple Accounts" link to view a breakdown of how the payment was applied.
After scheduling payment(s), you can view the details on the Billing & Payments page in My Account.
Each time you pay your bill you can pay the minimum amount due, account balance or other amount. These options may vary depending upon where you are in the billing cycle.
You can pay using your debit/credit card. American Family Insurance accepts:
This is the amount that must be paid to keep an account current and to continue your insurance coverage without interruption.
This is the amount to pay the account in full. If policy changes are made after payment in full there may be additional amounts due. Online Billing accepts up to $10 over the account balance.
You can either make changes or delete a payment once a payment has been scheduled in a few easy steps.
Your financial institution may choose to return the item and/or charge you a non-sufficient funds (NSF) fee. If the item is returned to us, we will reverse any credit given for the payment, charge a returned bank item (RBI) fee, and assess any other applicable fees or charges. In addition, you are still responsible for paying the minimum amount due on your account. Payments must be received by the specified due date to prevent any interruption in coverage.
You may choose any date to pay your bills, from the time you receive an email stating your bill is available to view, up to the due date as indicated on your bill. When making a payment to multiple accounts, the payment date cannot exceed the account with the earliest due date. If any account(s) is past due, the payment date has to be the current date.
A scheduled payment is the amount you have selected to pay on a date you specify using one of your registered payment methods (e.g., your checking/savings account). When making a scheduled payment to multiple accounts, the payment date cannot exceed the account with the earliest due date. If any account(s) is past due, the payment date has to be the current date.
Online Billing accepts:
This is an agreement you ‘sign’ using your My Account password while setting up a checking/savings account as a payment method. The agreement authorizes American Family Insurance to electronically deduct an ACH payment from a checking/savings account.
Automatic payments allow you to pay your bill with a U.S. checking/savings account and/or MasterCard, Visa, American Express and Discover debit/credit cards, payable in U.S. dollars, on a regularly scheduled basis, saving you the time to log in and pay your account. When setting up a billing account on automatic payments, you’ll designate the amount to pay (the minimum amount or full account balance), the same payment date (on due date or up to 20 days prior), and the payment method to use.
The option to pay multiple bills with one automatic payment is not available.
You will receive an email notifying you the new amount scheduled for your next automatic payment. The amount on the billing statement will be deducted regardless of any changes to your policy.
If a payment for the current bill is scheduled prior to the change of automatic payment option, the scheduled payment will be made unless you change the currently scheduled payment.
If a payment for the current bill is scheduled prior to stopping the automatic payment option, the scheduled payment will be made unless you stop the currently scheduled payment.
Online Billing only displays your most recent bill.
Yes, please contact your agent or our billing department to have your Billing Statements changed to Spanish. Once this change has been made all future billing statements will be in Spanish.
You may print your billing statement any place in Online Billing where you see the View Bill PDF link. Once you open the copy of your billing statement you may print it using the printer icon located in the toolbar of your browser.
Please note a monthly Administration Fee is charged whenever paying less than the full account balance and may vary by state. However, this fee is waived when paying your bill using Automated Funds Transfer (AFT) or Online Billing. A service fee is not charged to pay your bill over the phone or online.